Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. For a return to be considered, the item should remain in the exact condition you received it; we cannot accept returns on items that have been opened or used due to hygiene concerns. If you wish to initiate a return, reach out to us at hello@condomhut.uk. Upon approval of your return, we’ll provide a return shipping label and guide you on the packaging and sending process. Please note that items returned without prior notification will not be entertained. For any queries regarding returns, you can always contact us at hello@condomhut.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@condomhut.uk.