FAQ’S
Will my order arrive in discreet packaging?
Absolutely! Your privacy is of utmost importance to us. All orders from Condom Hut are delivered in plain, unbranded packaging, ensuring discretion.
What will appear on my billing statement?
For your privacy, all charges from us will appear on your statement as “CH Supplies.” We ensure that there is no explicit mention of Condom Hut on your billing records.
What if I have more questions?
If you have any further questions, please don’t hesitate to get in touch with our Customer Service Team at hello@condomhut.uk or drop a message via WhatsApp chat portal at 0203 576 3350. We’re here to help!
Can I place an order for delivery outside the UK?
Yes, we offer international shipping to various locations. Please check our Shipping page for more details on delivery times and costs.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on our courier’s website.
Can I change or cancel my order once it has been placed?
Yes, you certainly can. Customers are able to amend or cancel their orders up until the point when they receive a dispatch notification. To make changes to your order, please reach out to us via email or contact us directly on WhatsApp. It’s our aim to ensure your shopping experience with us is as flexible and stress-free as possible.
What if I have more questions?
If you have any further questions, please don’t hesitate to get in touch with our Customer Service Team at hello@condomhut.uk or drop a message via WhatsApp chat portal at 0203 576 3350. We’re here to help!
What payment methods do you accept?
We accept all major credit and debit cards. You can also make payments via PayPal for a secure and hassle-free transaction.
Do you offer bulk ordering or discounts?
We do offer bulk ordering options and special discounts. Contact us directly via email or WhatsApps.
Can I return or exchange my order?
Due to the nature of our products, we typically do not accept returns or exchanges for opened items. However, if you received a defective or incorrect product, please contact our Customer Service team for assistance.
What if I have more questions?
If you have any further questions, please don’t hesitate to get in touch with our Customer Service Team at hello@condomhut.uk or drop a message via WhatsApp chat portal at 0203 576 3350. We’re here to help!
What is your commitment to social responsibility?
At Condom Hut, we’re dedicated to making a positive impact. We pledge 1% of our profits to fund sexual health education and supplies for remote communities in Africa, in collaboration with selected NGOs.
What if I have more questions?
If you have any further questions, please don’t hesitate to get in touch with our Customer Service Team at hello@condomhut.uk or drop a message via WhatsApp chat portal at 0203 576 3350. We’re here to help!
